Refund policy

BEFORE returning a product, contact us by email : contact@bangice.com

Any product can be refunded (except those on special offers) at Bang Ice's discretion. Here are the conditions of return :

• You are responsible for the return shipping costs.
• The request must be made within 14 days (from the delivery date).
• All items must be returned in their shipping conditions (labels, packaging...).
• All damaged products are not refundable.
• We reserve the right to refuse any return after consideration of your request.
• We will not be responsible for any address errors on the part of the customer.

We will refund you within 7 to 14 days depending on your payment method (credit card / paypal).